Residents now have easy, convenient access by simply dialing 3-1-1. If you live outside of the city limits or are using a cell phone, you can reach us by dialing (757) 727-8311. Hampton's 311 Customer Call Center is citizen service at its best. Just One Call Does It All - greatly enhances customer convenience and the city's responsiveness to callers.

The City of Hampton is the first locality in Virginia to establish a centralized 3-1-1 customer call center that offers citizens with round-the-clock access to city services and information. Residents simply dial 3-1-1 and reach the warm, friendly voice of call center staff. Customer Advocates (call-takers) help with everything from reporting a missed trash collection or pothole to answering questions about the city budget or inquire on a community center's hours.