Government Customer Support Awards 2003. 1st place in the Customer Focus category. Sponsoring agency: DCI, Inc., and the Government Customer Support Conference.
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Innovations in America Government Awards - 2001 and 2002 semi-finalists. This prestigious competition is sponsored by the John F. Kennedy School of Government at Harvard University.

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2002 ICMA Program Excellence Award: Innovations in Local Government Management. September 2002. Sponsoring agency: International City Managers Association.

2002 Best Practices Case Study: April 2002. Selected as a case study presented at the ICMA Annual Best Practices Symposium. Sponsoring agency: International City Managers Association.
2001 City Livability Awards: Honorable Mention; 06/23/01. Sponsoring organization: US Conference of Mayors.
Governor's Technology Award: COVITS Silver Award, September 2001. Sponsoring agency: Commonwealth of Virginia Information Technology Symposium.
2000 Solutions Technology Achievement Awards: Honorable Mention, 01/29/01. Sponsoring organization: Public Technology, Inc.
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2000 Virginia Municipal League Achievement Awards: 1st place in population Category of more than 90,000. Sponsoring organization: Virginia Municipal League.

3CMA Savvy Awards Competition 2000: 1st place in Technology Services and 1st place in Best Service Delivery. Sponsoring organization: City/County Communications & Marketing Association.