The 311 Call Center staff is committed to providing callers with outstanding customer service. During our first full year of operations in 2000, the call center received over 221,000 calls for service and information. For fiscal year 2003, the call center received over 307,000 calls for services and information. The average daily volume call volume has increased from 450 calls per day to over 750 a day.

But we don't stop there! The Call Center also employs a customer survey software package. The survey is used to gain feedback on call center operations so we can better serve our residents! After a customer completes his/her request, the Customer Advocate asks if they would like to participate in a call center survey. Please help us better serve you by taking the survey.

We are staffed with one call center manager, an information manager, two team leaders, 9 full time Advocates and several part time Advocates. If you have a request for city services or a question about city government, we are here to answer your questions 24-hours a day, 7 days a week. Remember Just One Call Does It All.

Since the call center began taking calls in September 1999, Hampton has won several state and national awards and recognitions! Click here to view the awards list.