Our Vision
To be a nationally recognized combination fire and rescue organization and a leader in public service excellence. We shall accomplish this through career, volunteer, and civilian personnel working together to meet the mission of the organization.
Mission Statement
To provide excellent service which exceeds customer expectations.
Our Motto
Citizens First Because We Care!
Our Values
Hampton Fire and Rescue values honesty, integrity, loyalty, compassion, and dedication to duty.
Our Creed
- I recognize my position as a symbol of public faith, and I accept it as a public trust.
- I will always perform my duties to the best of my abilities.
- I will not permit personal feelings, prejudices, animosities nor friendships to adversely influence my decisions or performance on the job.
- I will not accept any gift that may influence the performance of my job.
- I will not use city personnel, property nor funds for personal gain.
- I will not engage in any conduct which would create a conflict of interest. "
Our Goals
"To prevent personal injuries and property damage.
To employ our facilities and personnel to serve as a conduit for citizens to access the city government.
To take a proactive approach in implementing fire prevention and other community service outreach programs."
To Be Accomplished By
"Continuous review and upgrade of our service delivery processes, policies, and technological capabilities.
Harnessing the energy, creativity, and professionalism of all members of our career and volunteer work force.
Ensuring that all our personnel have the tools, training, and work environment to support changes and provide quality service and care to the community at large."