The Hampton Public Safety Communications Center is located in Hampton City Hall at 22 Lincoln Street .  This facility provides communications support for the Police and Fire Divisions and other users of the communications systems.  The center is staffed by three shifts for continuous operations 365 days per year.  The Public Safety Communications Center is a unit in the Administrative Branch, and is manned by civilian employees of the Hampton Police Division.  The Public Safety Communications Center handles all phone, radio and referral calls for service, and dispatches all calls for service for the police, fire and emergency medical services. In addition the Center provides EMD (Emergency Medical Dispatch) to 911 callers that may have a medical emergency.

Once hired, Telecommunicator Trainees will complete a nine to twelve month certification program. This program includes:

• A six week Department of Criminal Justice approved Public Safety Telecommuncations Academy where they learn basic knowledge and skills necessary to process police, fire and medical calls.
• 9 months of on-the-job training in emergency call taking, emergency medical dispatch, police dispatching and fire/EMS dispatching.
• Each trainee is assigned a certified Communications Training Instructor for each phase of their training.
• Trainees received daily performance reviews to ensure that they are aware of job performance and training needs.
• Trainees are required to successfully pass a written certification test at the end of each phase of training.

PUBLIC SAFETY TELECOMMUNICATORS
Can you do it?

The job of the Telecommunicator is the back bone of the Public Safety System. Without it, there would be no 9-1-1 to call during an emergency, and no one to send help when it is needed. Public Safety Telecommunicators are true first responders. Are you qualified??

CAN YOU:

• make quick and sound life and death decisions based on information you are given over the phone or radio?
• work independently?
• type quickly and accurately?
• MULTI-TASK???
• take responsibility for the lives of emergency responders and citizens in your hands?
• effectively deal with frightened, hysterical, abusive and/or intoxicated subjects over the phone?
• work any shift, on any day, in any weather, even when other family members evacuate?

If your answer to these questions is YES! Then this may be a career for you! The Hampton Public Safety Communications Unit offers on the job training and an in house DCJS Certified Telecommunicator Academy if you are hired.

If you are interested in this rewarding, fascinating, and ever changing field please contact our Recruiting Unit at 757-727-6322.