Call the 311 Customer Call Center.
If you are calling from the City of Hampton, simply dial 311 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. Call takers are available from 7:00 a.m. to 11:00 p.m. seven days a week to assist you.
If you are calling from the City of Hampton, simply dial 311 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. Call takers are available from 7:00 a.m. to 11:00 p.m. seven days a week to assist you.
Any container issued at "no charge" and assigned to your address is the property of the City of Hampton.
If you are renting the home, the landlord is responsible for supplying a City approved recycling and garbage container to you. If you are buying the home, the City will issue one garbage and/or recycling container to the address.
No. The garbage and recycling containers assigned to that property must stay there if you move.
Yes you can. Residential customers can have two garbage and/or recycling containers. Business customers can have up to four garbage containers. The current price for an additional garbage container is $65.00 and $60.00 for an additional recycling container.
All items for collection can be put curbside as early as 3 p.m. the day before your scheduled collection day. You will need to remove the containers by midnight on the day of your collection to keep your neighborhood looking good.
Each item is collected by a different vehicle so access is important. Also, the collection arm on the automated truck requires space to make the collection safely and not tip over other containers or damage your property.
If the damage was caused by our collection truck, we will replace the container at no charge to you. If the damage is from any other cause, the resident is responsible for replacement. Wheels, lids, and axles are normally replaced at no cost to the resident.
Lost or stolen garbage and recycling containers have to be replaced by the resident at their expense. Having your address on them will help deter someone from stealing them.
Yes. All garbage and recycling must be inside a City approved container to be collected. No extra bags of garbage or recycling items are taken.
The automated collection truck cannot turn the container around as it picks it up. Dumping the container "backwards" can break or damage the lid.
