City of Hampton - Department of Public Works

Regular Garbage - FAQ's

Select a question below to see the answer on the right.

Who should I call to report a missed regular or disability trash pick-up, a trash spillage or to request new trash collection service for the disabled?
How can I reach your 311 Customer Call Center?
What is my collection (trash pick-up) day?
How are collections made when my day falls on a holiday?
Why do I need to have my garbage and recycling containers out by 7 a.m. on my collection day?
Can I put my garbage and recycling containers out the night before my scheduled collection?
Why do the arrows on the garbage and recycling containers have to face the street?
Why do I need to provide space between my garbage and recycling containers, mailbox, car, fence, and other things out for collection?
Why can't I put out extra bags of trash and garbage for collection?
What happens if my garbage container is stolen?
What happens if my garbage container is damaged?

Answers

Call the 311 Customer Call Center.

If you are calling from the City of Hampton, simply dial 311 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. Call takers are available from 7:00 a.m. to 11:00 p.m. seven days a week to assist you.

If you are calling from the City of Hampton, simply dial 311 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. Call takers are available from 7:00 a.m. to 11:00 p.m. seven days a week to assist you.

All garbage, bulk trash, limbs, yardwaste, and tires are collected on the same day each week. Click HERE to view a map of the regular garbage collection schedule.

If your scheduled collection day falls on an observed holiday, your garbage, bulk trash, limbs, yardwaste and tires will be collected on the Wednesday of that week. If your every other week recycling collection is scheduled on the holiday, it will also be collected on the Wednesday of that week. The holiday collection schedule is published in the newspaper and is available to you through the 311 Customer Call Center.

All collections begin early in the morning, so having them out by 7 a.m. will insure that you will receive prompt service.

Yes. All items for collection can be put curbside as early as 3 p.m. the day before your collection. You will need to remove them from the curb by midnight of your scheduled collection day to keep your neighborhood looking good.

The automated collection truck cannot turn the container around as it picks it up. Dumping the container "backwards" can break or damage the lid.

Each item is collected by a different vehicle. Also, the collection arm requires space to make the collection safely and not tip over other bins or damage your property.

All garbage needs to be inside the garbage container for collection. Solid Waste does not pick up extra bags of garbage. You can purchase an additional garbage container if you need more collection capacity.

Stolen garbage containers have to be replaced by the resident at their expense.

If the damage is caused by our collection truck, the container will be replaced at no charge to you. If the damage is caused by the resident, they are responsible for replacement.