Call the 311 Customer Call Center.

If you are calling from the City of Hampton, simply dial 311 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. Call takers are available from 7:00 a.m. to 11:00 p.m. seven days a week to assist you.

If you are calling from the City of Hampton, simply dial 311 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. Call takers are available from 7:00 a.m. to 11:00 p.m. seven days a week to assist you.

The Storm Water Fee is a result of the Clean Water Act of 1987 which requires cities of 100,000 or more to reduce pollution before it gets to the Chesapeake Bay. There are no federal or state dollars provided to implement water quality measures so the Storm Water Fee was established.

It is used to fund many programs related to water quality including environmental education, street sweeping, capital improvements to the system, drainage maintenance, administration, review of permits, inspection, and monitoring activities.

It was established by City Council during fiscal year 1994.

Currently, it is $55.20 per year for a residential property. The average Equivalent Residential Unit (ERU) is 2,429 square feet of property space. A commercial property equal to 10 ERU's would pay $552 per year for their Storm Water Fee.

It is collected along with your real estate property tax bill due in June and December of each year. The fee is charged to the owner of the property and passed on to renters by the landlord.

Relief from a percentage of the fee is possible as long as the property owner follows Best Management Practices (BMP's) on their property. These include such things as retention ponds, detention areas, infiltration facilities, 20% green space area, or parking lot sweeping on a regular basis.

If the vacant lot is larger than 12,000 square feet, regardless of classification, you would be billed at 1/2 an ERU (Equivalent Residential Unit), or $27.60 per year.

Relief is available for commercial properties only. The process begins in the Public Works office at City Hall. The application is filled out, reviewed by an engineer, and approved/disapproved depending on the application. Application and renewal of the relief is required each year.

No there are not. All residential and commercial property owners have to pay the fee based on the size of their property.