Call the 311 Customer Call Center.
If you are calling from the City of Hampton, simply dial 311 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. Call takers are available from 7:00 a.m. to 11:00 p.m. seven days a week to assist you.
If you are calling from the City of Hampton, simply dial 311 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. Call takers are available from 7:00 a.m. to 11:00 p.m. seven days a week to assist you.
A cave-in can be caused by failure of a joint in the pipe or damage to the pipe itself. Either way, it needs to be repaired as soon as possible to prevent further damage to the system.
No. Cave-ins can occur in the storm water and wastewater systems. Normally, a cave-in in the street is over a wastewater line and cave-ins near the curb or in areas near your yard are over a storm water line.
Report either type of cave-in to the City right away. We will determine which type of line it is and take the necessary repair action.
Private storm drain systems such as townhouses, condominium communities, and shopping centers are repaired and maintained by the property owner, not the City. If you are not sure who is responsible, the Storm Water Division will look into it and let you know.
Cave-ins will not fix themselves. Leaving them unrepaired will only make them get worse and can cause further damage to the system and the ground above them. If bad enough a major cave-in can be dangerous to the public, especially children.
Cave-ins can occur over drainage pipes, sewer lines, manholes, catch basins, CDIs, and head walls around pipes.
The City responds to a call for a cave-in normally the same day it is reported to assess the damage. Cave-ins in the roadway take priority for repair, but all cave-ins in the drainage system are usually repaired within 4 to 6 weeks if possible.
