Call the 311 Customer Call Center.

If you are calling from the City of Hampton, simply dial 311 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. Call takers are available from 7:00 a.m. to 11:00 p.m. seven days a week to assist you.

If you are calling from the City of Hampton, simply dial 311 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. Call takers are available from 7:00 a.m. to 11:00 p.m. seven days a week to assist you.

Curb Drop Inlets (CDI's) are the openings in the curb and gutter that take street water and connect to drainage pipes under the ground. These pipes lead to the large ditches which empty into our creeks, rivers, and the Chesapeake Bay.

Drainage crews for the City inspect, repair, and clean the CDI's and yard drains as needed to make sure they are free flowing to accept storm water.

Trash, litter, and debris left or thrown in the street will flow to the yard drain or CDI and can block it up. Leaves and grass that are swept or raked into them is the major reason they block up and flood.

These drains are the first part of the system to take storm water runoff. If they are blocked with leaves, grass, trash, or debris, flooding begins immediately and can cause serious damage to homes and property.

Not only is it illegal, but these drains feed the system that goes directly to the Chesapeake Bay so dumping affects the entire region. Please dispose of all chemicals, oil, trash, and other waste through the proper collection programs.

Report any of these problems immediately so that the City can repair or replace it as necessary. Also, report any person damaging or dumping things into CDI's or yard drains so appropriate action can be taken.

These new tops are part of an ongoing education program to remind everyone that our storm water drains into the Chesapeake Bay. We are replacing about 500 tops per year on CDI's and will eventually have those new lids on every CDI in the system.