Call the 311 Customer Call Center.

If you are calling from the City of Hampton, simply dial 311 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. Call takers are available from 7:00 a.m. to 11:00 p.m. seven days a week to assist you.

If you are calling from the City of Hampton, simply dial 311 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. Call takers are available from 7:00 a.m. to 11:00 p.m. seven days a week to assist you.

The drainage system is designed to handle normal amounts of rainfall during the year. Torrential rains, hurricanes, or northeasters are going to cause minor to major problem depending on the severity of the storm. Also, remember that our city is relatively flat so drainage is a problem under abnormal conditions.

Not always. Heavy rains are going to cause some flooding. We ask that you be patient and let the flooding subside and drain normally. A major storm such as Hurricane Floyd was an example of when Newmarket Creek could not handle the water volume coming to it so major flooding occurred.

Drainage personnel have the City divided into 6 sections which are monitored by teams running routes to check for known problem areas. When heavy rain is forecast, these routes are run prior to the storm's arrival. Also, during a heavy rain storm or hurricane the crews are either "on-call" or working 24 hours a day to handle any emergency flooding problems.

The City is continually looking at ways to improve the drainage system. Costs are very high, there are property issues to deal with, and none of us wants to pay higher taxes in order to fund improvements unless we are directly affected by flooding. Constant maintenance of the system is the most cost effective way to insure major problems are avoided as much as possible.

Main roads take priority in a situation of flooding. Arterial streets are then checked followed by residential neighborhoods. Backyard flooding is checked as soon as possible, but is lowest priority.

Make sure the yard drain is free of debris before the rain begins. Please remember that the drainage crews cannot trespass on private property to open or clean the yard drains without the property owners permission.

The individual private property owner is responsible for any flooding or stoppages on their own property, not the City.