Call the 311 Customer Call Center.

If you are calling from the City of Hampton, simply dial 311 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. Call takers are available from 7:00 a.m. to 11:00 p.m. seven days a week to assist you.

If you are calling from the City of Hampton, simply dial 311 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. Call takers are available from 7:00 a.m. to 11:00 p.m. seven days a week to assist you.

Curb and gutter is the concrete area next to the street that guides the flow of water into the curb drop inlet (CDI or catch basin) that takes storm water runoff.

The Streets Division of Public Works is responsible for the repair and replacement of all curb and gutter sections within the City right of way.

Serious "ponding" of water in the curb and gutter of 2" or more; a difference in elevation between two sections of curb and gutter of 2" or more; or curb and gutter that is causing damage to the adjoining roadway, CDI or catch basin, should be replaced.

When determining whether to remove scaled curb and gutter we consider the depth of the damage and the amount of surface area involved. Sections that severely impact the adjoining asphalt roadway should be replaced but scaled curb and gutter that is less than 1/8" in depth, and is on grade (level) should not be replaced.

Small cracks in the curb and gutter need not be repaired. Wider cracks that allow water into the sub-grade and will cause damage to the adjacent pavement should be repaired. Sections of curb and gutter that have sunken only slightly, should be monitored for further deterioration, but not immediately replaced.

The individual property management company or the owner of the property would be responsible for those repairs or replacement.