Call the 311 Customer Call Center.

If you are calling from the City of Hampton, simply dial 311 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. Call takers are available from 7:00 a.m. to 11:00 p.m. seven days a week to assist you.

If you are calling from the City of Hampton, simply dial 311 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. Call takers are available from 7:00 a.m. to 11:00 p.m. seven days a week to assist you.

Any sidewalk that intersects with a roadway at an intersection must have a handicap ramp installed in compliance with the American's with Disabilities Act (ADA) and City standards. These ramps are valuable safety features to those disabled and visually impaired citizens in the City of Hampton.

Yes, any time the curb and gutter is replaced at a corner intersection a handicap ramp should be installed.

If the ramp is off-grade (unlevel) enough to be a tripping or safety hazard it should be repaired or replaced. Repairs to a handicap ramp are considered a priority and receive quick response.

The newer handicap ramps have a pea gravel or pea stone surface that makes it easy for the visually impaired to identify the ramp. It lets them know that there is a ramp and an intersection of the roadway in front of them. All new ramps are required to have the rough surface under the American's with Disabilities Act (ADA).

The property management company or the owner of the property would be responsible for the repairs, replacement, or installation.