City of Hampton - Department of Public Works

Road Shoulders - FAQ's

Select a question below to see the answer on the right.

Who should I call to report a road shoulder that needs to be repaired?
How can I reach your 311 Customer Call Center?
How often will the City repair the street shoulder in front of my house?
What if the shoulder is damaged by a vehicle during the year?
Why won't the City come and put gravel in my driveway?
What type of gravel should I use in my driveway?
Who is responsible for maintaining and repairing the City owned alley at the rear of my property?

Answers

Call the 311 Customer Call Center.

If you are calling from the City of Hampton, simply dial 311 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. Call takers are available from 7:00 a.m. to 11:00 p.m. seven days a week to assist you.

If you are calling from the City of Hampton, simply dial 311 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. Call takers are available from 7:00 a.m. to 11:00 p.m. seven days a week to assist you.

Most shoulder areas are inspected on an annual schedule, and are regraded when needed.

Contact the City through the 311 Customer Call Center; we will look at the damage and repair or regrade the shoulder if needed.

Although the City may own and maintain a right of way in front or your driveway, the actual driveway is not considered a City maintained right of way. Your driveway is the private entrance to your property therefore it is the homeowners responsibility for repair. If the City does work and disturbs the entrance we will repair it.

We recommend crusher run or 21A stone as they are the most commonly used materials for gravel shoulders and driveways.

Unless there are homes that front an alley, and the alley must be used to access these homes, alleys are not maintained by the City. Maintenance and repair would be the responsibility of the individual homeowner.