City of Hampton - Department of Public Works

Guardrails FAQ's

Select a question below to see the answer on the right.

Who should I call to request a repair to an existing guardrail or to request a new guardrail?
How can I reach your 311 Customer Call Center?
How long does it take to get a piece of guardrail repaired that is on a City street or Property?
How can I get a new piece of guardrail put up in my neighborhood or on my street?
What guidelines does the City of Hampton use for guardrail installation?
How long does it take to evaluate a request for a new guardrail?
Who is responsible for the installation or repair of guardrails on private property?'

Answers

Call the 311 Customer Call Center.

If you are calling from the City of Hampton, simply dial 311 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. Call takers are available from 7:00 a.m. to 11:00 p.m. seven days a week to assist you.

If you are calling from the City of Hampton, simply dial 311 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. Call takers are available from 7:00 a.m. to 11:00 p.m. seven days a week to assist you.

Normally, repairs are completed within 21 days if parts are available.

Requests must be evaluated to determine whether or not a new guardrail is appropriate for the location. You can request a new guardrail through Traffic Operations. Funding is done through either the Capital Improvement Projects fund in the City budget or through operating funds, if the installation is minor.

All guardrails on City streets and property are installed under Virginia Department of Transportation (VDOT) guidelines.

To process the request can take up to 90 days. The installation is scheduled as funds become available.

The owner of the property would have the responsibility for installation or repair.