You can call the Customer 311 Customer Call Center. You can also dial Virginia Power directly at 1-888-667-3000; the School System at 896-8100; or the Parks Department at 727-6347.

If you are calling from the City of Hampton, simply dial 311 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. Call takers are available from 7:00 a.m. to 11:00 p.m. seven days a week to assist you.

The City maintains the street lights on the Settlers Landing Road Bridge and some of the decorative lights in the downtown area and in Phoebus. All other lights on public streets are maintained and repaired by Virginia Power. Street lights on school property are maintained by the Hampton School system and the Parks Department maintains and repairs lights in their park areas.

Hampton relies on Virginia Power to repair most of our street lights. We can report the malfunction right away but it could take up to 90 days for the repair depending on what is wrong with the light.

Requests for new street lights are handled by Traffic Operations and Engineering. Following a request they determine if a street light is appropriate and have Virginia Power install one on their own schedule. The City does not authorize any street lights on private property.

The property owner is responsible for the repair and maintenance.

Traffic Operations maintains those signs and lights. To report a school zone light out you can contact the Hampton Customer Call Center at 311.